Your selected question


Future update to the Confirmation of Payee check


As part of our commitment to ensuring the security of payments, and in line with Pay.UK requirements, we'll soon be updating Confirmation of Payee checks to include the 'Their reference' field when you pay to a building society that uses a roll number.

When you enter the account number and sort code for a payee, for either a single payment or a new payment template, we'll check if a roll number is needed and flag the 'Their reference' field as mandatory when required. We’ll then include the reference you enter in the check against the payee bank’s records and give you a payee name check result.

If the reference you enter is not a roll number, or does not match the record at the payee bank, you'll receive an invalid reference response and we recommend that you contact the payee to confirm the correct details.

For all other payments, this will remain an optional field and can be used as normal to help the payee identify who a payment is from.

This change is coming in June, and we’ll keep you up to date when it’s switched on.

Did this article answer your question?