Most commonly asked questions
- What does this warning mean? ‘Please ensure you add a Beneficiary reference (e.g. invoice number, customer number) in order to comply with industry best practice. Failure to do so may make it difficult for the beneficiary to identify who is sending the payment. If no beneficiary reference is entered then we will insert the account name for the default debit account you have selected.’
- What should I do if my beneficiary account number is less than eight digits long?
- Why do payments or transfers made at around 18:00 take longer to process?
- Where do you keep a future-dated payment until it’s ready to be processed?
- What’s the deadline for cancelling a future-dated Standard Domestic payment?
- Does my business need to do anything to receive Faster Payments?
- How can I find out if a specific sort code can accept a Faster Payment?
- My Standard Payment routed via Faster Payments has the message 'Beneficiary name required'. What does this mean?
- What does this warning mean? ‘Care - your payment is similar to a previously entered instruction. Please check for duplication.’
- My Standard Payment routed via Faster Payments has the message 'Currency invalid'. What does this mean?