Most commonly asked questions
- How do I look up a sort code?
- How do I make a standard payment?
- How do I respond to the warning message: “The beneficiary account details appear to be incorrect. Please check the details and amend”?
- I’m trying to send a payment to a building society but I can’t key the roll number in the account number field. Why not?
- Can I make Faster Payments on weekends and other non-working days?
- How long does it take for a faster payment to be received by the beneficiary’s bank once it's sent?
- How do I respond to the error message “Beneficiary sort code is not valid for this payment type”?
- Routing rules for Bulk Payments
- How do I enter a future-dated payment?
- How do I respond to the error message “The payment amount exceeds the Faster Payment limit”?