Most commonly asked questions
- What is the ‘Bulk list ben id’?
- I have a bulk list/template beneficiary with a switched account where I have already created another "future dated" payment. Will changing the account details within the bulk list/template change the future dated payment already keyed?
- Why don’t my CHAPS and International payments get redirected?
- What does the Bulk list/Template update status refer to?
- There are 2 payments to the same bulk list beneficiary id displayed; do I need to update both records?
- How do I update beneficiary details following a payment redirection?
- What happens when bulk lists and templates are automatically updated on Tuesday 22nd March as a result of Current Account Switch payment redirection?
- Where can I find out more information about the Current Account Switch Service?
- How do I export payment redirection information?
- The Bulk list ben id/Template ref is not hyperlinked, what does this mean?