Most commonly asked questions
- What does the symbol in the note column indicate?
- I want to create an international payment template, but the country I want to use isn't in my dropdown list of destinations, why is this?
- How do I create a template?
- Can I import templates?
- What is a beneficiary reference and how do I edit it?
- How do I make a payment from a template?
- Can I import payments into a template?
- Can I amend a template reference?
- I have cancelled a template but I can still see it under Manage Templates. How can I delete this?
- What are charges options and how can I use them on my templates?