Most commonly asked questions
- I want to create an international payment template, but the country I want to use isn't in my dropdown list of destinations, why is this?
- How do I create a template?
- Can I import templates?
- What is a beneficiary reference and how do I edit it?
- Can I import payments into a template?
- How do I make a payment from a template?
- How do I edit a template?
- What are charges options and how can I use them on my templates?
- Can I amend a template reference?
- When I make a payment from a particular template I can see a red "A" symbol in the status column when viewing the payment in a list. What does this mean?