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Q:

I’ve received an international payment and the amount credited to my account is lower than the amount sent, why is this?

A:

If you’ve received an international payment and the amount is lower than the amount the sender sent, you may have had an inward payment fee applied. This fee is applied if the sender has set the charges for this payment to be shared or for you, the receiver, to pay all charges.

Please be aware that with effect from 13 January 2018, international payments received into your account from within the EEA must be sent with shared charges in accordance with the Payment Services Regulations 2017, so they could be subject to an inward payment fee, which may have previously been paid by the sender.

If the payment was received from outside the EEA, the sender may have sent the payment with the charges shared (as per above), or alternatively wanted you, the receiver, to pay both their banks’ fee for sending the payment and our fee for receiving the inward payment.

If the payment has been received from outside the EEA, and you don’t want to pay the fees, you should discuss this with the sender and agree who should pay the charges on future payments.

When an international inward payment fee is applied we usually deduct this from the funds received and then credit the remaining amount to your account, however this is sometimes passed as a separate debit to your account if you‘ve requested this.

Regardless of how the fee is applied, we'll provide a breakdown of the amount received and any fees, on your payment credit advice.

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