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Q:

How do I cancel a Direct Debit?

A:

Here are the steps to cancel a Direct Debit in Bankline: 

  1. In the 'Payments' menu, go to 'Direct Debits'
  2. Under 'Domestic Direct Debits', select 'List accounts'
  3. Select the account the Direct Debit leaves from
  4. Find and select the Direct Debit you want to cancel
  5. Select 'Cancel Direct Debit'
  6. You'll then need to approve this with your Smartcard

Cancellation takes two working days to take effect. 

Handy tip: you can only cancel active direct debits.

If you're not able to cancel a Direct Debit on Bankline, or it's due within two working days, please contact your customer service team and they'll be able to help you. 

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