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How do I make a CHAPS payment?


CHAPS payments are a more expensive method of domestic payment. They’re usually used for payments over £1 million or where an extended narrative (over 18 characters is required). If your payment doesn’t meet this criteria, you can make a standard payment which is cheaper.

Here are the steps to raise a CHAPS payment:

  1. Select 'Payments', then 'Make a Payment'
  2. Select ‘CHAPS’ under 'Domestic payments'
  3. Enter the name of the beneficiary, their sort code, account number and select whether the account you’re paying is a personal or business account
  4. Select ‘Check beneficiary details’ to run a beneficiary name check. This will give you a result on the payee name as to how close it matches. You can find out more about this name checking process here
  5. Once you've completed the name check and are happy to proceed, select 'Use this beneficiary’
  6. Select the account you want to pay from (you can use the magnifying glass to help with this)
  7. Select the date you want the payment to arrive
  8. Enter the amount of the payment
  9. Enter the references you want to appear on both your statement and the beneficiary's statement. You can also include an address for the beneficiary if you have this. You'll also see a field called 'beneficary alias' that you can amend. This beneficiary alias will appear on your statement and is the also the name that's sent with the payment to the beneficiary's bank.
  10. Once all the fields are completed, click 'Make payment'
  11. Check all the information is correct and click ‘Confirm’ once you're happy to go ahead

If you're able to authorise this payment yourself, you'll see a QR code, and you can go on to authorise it with your smartcard. If not, you'll be taken back to the 'Make a payment' screen.

Remember to tell the appropriate payment authoriser that there's a payment ready for authorising.

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