Most commonly asked questions
- My payment is awaiting authorisation and has ‘PB’ in green beside it. What does this mean?
- What happens if I don’t set an authorisation limit for a user?
- What are individual payment authorisation limits and how do I set them?
- How do I authorise multiple payments all together, instead of one by one?
- Can I order more than one smartcard for the same user?
- I’ve lost my smartcard - can you disable it?
- Will I still be able to use my smartcard and reader for any new payment types that are introduced?
- Do X-ray machines at airports affect smartcards and readers?
- My payment is awaiting authorisation and has ‘AB’ in violet beside it. What does this mean?
- When I authorise a payment with my reader and Smartcard, the response code on the reader has a space in it. Should I include this in the response?