Most commonly asked questions
- How do I use my Smartcard and card reader to approve a payment or transfer?
- Why can't I authorise a payment I'm viewing?
- What happens if I input my PIN incorrectly?
- How do I order a Bankline Smartcard and reader for a new user?
- What are smartcards and smartcard readers used for?
- What is the cost of a replacement smartcard and reader?
- What does 'clear authorisation' mean?
- What do the payment abbreviations mean in the approval screens in Bankline?
- What if my reader is damaged by accident?
- When and how will I receive my Smartcard and card reader?