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Q:

How do I use my smartcard and QR smartcard reader to approve a payment or transfer with a QR code?

A:

To use your smartcard and QR smartcard reader to approve a payment or transfer with a QR code, follow these steps:

  1. Put your smartcard into the card reader, facing upwards, with the chip first. The QR scanning camera will activate automatically.
  2. Hold the reader so that you can see the QR code showing on the Bankline screen within the red box on the reader’s display.
  3. The reader will show details of the transaction.
  4. Check the details shown on the reader match those on the Bankline screen. Note, sometimes remaining information may be on the next page.
  5. If everything looks ok press the green ‘OK’ button and enter your smartcard PIN.
  6. Enter the response code shown into the Bankline screen and follow the Bankline on-screen instructions to complete the activity.
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