Your selected question
Q:
What should I do if the cheque image I’ve captured isn’t accepted in Bankline Mobile?
A:
Make sure that all fields on the cheque have been filled in correctly and clearly. If they haven’t, you may need to ask for a new cheque or use an alternative method of payment.
There are a small number of pre-printed cheques that need to be processed over the counter at a branch or Post Office. Reasons include:
- Non-standard size (the Industry standard parameters are Maximum 8.27 inches (210mm) x 4 inches (102mm)/Minimum 61/8 inches (156mm) x 27/8 inches (73mm))
- Cheque doesn’t contain a signature
- Cheque has boxes in unexpected places
- Cheque contains asterisks
If none of the above applies to your cheque, then it may be an issue with the image you’ve captured. Try taking the photo again ensuring that:
- You place the cheque against a contrasting background
- There’s good lighting
- You have a strong internet connection
- The cheque is not torn or edges folded
- The cheque details are not covered
If the problem persists and you’re sure the cheque is filled in correctly, please visit a branch or Post Office.