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How do I log in to Bankline for the first time?


If you're logging in to Bankline for the first time you'll need:

  • Customer ID
  • User ID
  • Activation code (this is only needed for the first time you log in)
  • Smartcard (if you’re prompted to scan a QR code)

Once you have these, here are the steps to follow:

  1. Go to and click the 'Log in' button
  2. Enter your Customer ID and User ID and press 'Continue'
  3. You'll now be prompted to enter your 10-digit activation code. Enter the first five digits in the first box and the last five digits in the second. You may also be asked to scan a QR code with your smartcard reader. If prompted to do this, follow the onscreen instructions. (You can find support on scanning QR codes in our guide.)
  4. Click 'Continue'
  5. You’ll then be asked to create and confirm your log in 'PIN' and 'password'.* Choose something memorable and secure, and keep them secret

After you’ve logged in for the first time, you won't need your activation code again.

If you run into any problems logging in, just click the ‘Chat now’ button at the top of the page and Cora, our digital assistant, will help you.

* Your login PIN is different to your Smartcard PIN.

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