Your selected question


From when will I have to log in with my smartcard?


We’re now in the final phase of introducing QR card readers to Bankline users.

By the end of March, we’ll be removing the option to access Bankline using a partial PIN and password. From then on, all Bankline users will have to use their QR card reader and smartcard to log in.

Depending on where you’re up to, here’s what you need to do:

 To find out what the new log in screens look like and for help with the new process, take a look at the FAQ below or start a chat on the log in pages:

What do the new QR log in screens look like?

It’s important to start using your new QR reader as soon as possible so your access to Bankline isn’t interrupted. All Bankline users will be switched over by the end of March.

Did this article answer your question?