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Q:

What will the new Bankline screens look like with QR codes?

A:

If we've emailed you to say that QR functionality is now enabled on your Bankline profile, you'll need to use your new card reader to scan QR codes in order to: 

  • Log in 
  • Approve payments 
  • Make certain administrative and security changes 

This is what the new log in screen will look like...

When you use the QR reader to log in for the first time

NW FirstTime QR LoginScreen

When you use the QR reader to log in after the first time

PSD2 Screen NW

Remember, you'll need your Smartcard, card reader and Smartcard PIN to log into Bankline.

If you need help using your new QR reader or have any queries about this change, you can start a chat with us here. Or click the 'Chat now' button anytime, from your Bankline pages.

Alternatively, contact our dedicated team by calling 0345 300 4108 and selecting option 2, for PSD2 queries. 

Relay UK: 18001 0345 300 4108 

Lines are open 8am to 6pm, Monday to Friday. Calls may be recorded.

You can also find a guide on how to use your new card reader here: how to use my new card reader

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