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Q:

How do I change my smartcard PIN?

A:

You'll need to know your existing PIN to do this. If you've forgotten it, you'll need to order a new smartcard

If you're using one of our new QR enabled smartcards, follow these steps to change your PIN:

(The new card readers are black and have a camera on the back)

  1. Put your smartcard into the reader and press 'MENU'
  2. Press '2' on your reader then enter your existing PIN
  3. Follow the onscreen instructions to create and confirm your new PIN.

If you're using one of the old smartcard readers, here are the steps to change your PIN:

  1. Put your smartcard into the reader and switch it on
  2. Press the INFO key on the smartcard reader and select option 1
  3. Enter your existing PIN
  4. Follow the onscreen instructions to create and confirm your new PIN.

Your PIN can be between four and eight numbers.

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