Most commonly asked questions
- What should I do if I've forgotten or locked the PIN for my smartcard?
- How do I change my smartcard PIN?
- What should I do if I’m getting a message about a user having an outstanding amendment?
- What should I do if I’m getting a message about a change awaiting authorisation?
- As an administrator, what can I do with my Smartcard and reader?
- How do I authorise actions using my Smartcard and card reader?
- What is Smartcard authorisation?
- What does ‘Cancel outstanding changes from all Users’ do?
- Is Smartcard authorisation needed for all administration actions?