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Q:
How do I re-instate a user who entered their PIN or password incorrectly?
A:
If a user has entered their PIN or password incorrectly, but they know the correct details, an administrator can re-instate them.
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From 'Administration' select 'Manage Users'.
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Click on the relevant User ID.
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Select `Re-instate User'. The user will now be able log in to the system using their existing PIN and password.
Handy hint: the user status on the 'Manage Users' screen needs to be disabled for this option to be available.