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How do I order a replacement smartcard?


To order a new smartcard you'll need to be a Bankline administrator. If you're not, please ask your Bankline administrator to do this for you. How do I identify my Bankline administrator?

Some points to consider before ordering

  • When ordering a replacement smartcard, the current card will be cancelled immediately. If you need to continue to make payments and changes, you'll need to check you have another user with an active smartcard available in your business. If you have dual authorisation enabled, you'll need to have two users with active smartcards.  (You can only have one active smartcard per user profile.)

  • You can choose to have the new items sent either to the registered business address or the address of the administrator who's ordering them. If ordering a smartcard, the PIN will be sent directly to the user's address. Please make sure that the business, administrator and user's addresses are up to date before ordering. You can also request a smartcard to be sent to a user's home address: ordering a smartcard to a users home address

  • If you're ordering a smartcard for another user, you can check the user's smartcard status first before you order it: check a user's smartcard status

Follow these steps to order a replacement smartcard

  1. Select 'Administration', then 'Manage users', and select the User ID who needs a new smartcard
  2. Scroll down the page and under their details select 'Edit roles/smartcard', then select 'Order Replacement Smartcard'
  3. Select the address to send the smartcard to, then click 'Continue' followed by 'Confirm'
  4. If you have dual administration active this may need to be approved by another user
  5. To check the status of the order, please view the User details and select 'Edit roles/Smartcard'. You should receive the smartcard within five working days

If you already have a card reader, you can use your new card in this reader. If you don't have a card reader, you can order one here.

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