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Q:

How do I change my business address?

A:

To change your main business address with the bank, or the addresses we send your statements to, complete this online form:

Change of address form

You'll find guidance on how to complete it within the form itself. You can also change your business name (if a limited company) and your primary contact (the person we'll contact if we have any queries) using the same form.

If you change your address using this form, you'll also have to change it for Bankline. To do this you'll need to be an administrator: 

  1. Select 'Administration' from the left-hand menu and choose the first option, 'Customer details'
  2. Select the title of the first box, 'Customer details'
  3. Make the changes then hit 'Confirm', followed by 'Update'.  You'll then be prompted to approve this with your Smartcard.


This process changes the address of your organisation, but it won't change the addresses of your Bankline users. You can find out how to do this below:

How do I change a user's address in Bankline?

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