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Q:

How do I order a QR smartcard reader to a home address, for users working from home?

A:

We'll send new QR smartcard readers to your Bankline administrator. Please check with them that they don't have one for you already, before asking them to order you a new one. 

If you’re an administrator, you can order a smartcard reader to your own home address and then forward it on to the user you’re making the request for. Before placing the order, you’ll need to update your own ‘user address’ to your home address.

You can then order the smartcard to your selected home address. Help ordering a smartcard reader.

The reader will arrive within five working days.

Urgent requests

If the user needs the smartcard reader urgently, you can temporarily update your own ‘user address’ to the home address of the user you’re ordering the reader for. You can then order the reader and select to send it to the user’s home address. Help ordering a smartcard reader.

The reader will arrive within five working days.

Important points to remember

  • Don’t forget to change the address back once you’ve made the order
  • User address changes require smartcard approval, and if you have dual administration switched on a second approver will be needed
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