Most commonly asked questions
- How do I retrieve an old statement that isn’t shown on the screen?
- What is a certificate of interest?
- What information will I be able to see on incoming faster payments from mid August 2020?
- I can’t see one of my accounts on Bankline, what should I do?
- What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?
- How do I view and print a payment advice in Bankline?
- How do I view a balance summary for all of my accounts?
- Why are there two versions of the Swift MT940 and MT942 export formats in the drop down list and which one should I use?
- Why is a stopped cheque showing as being paid on my account?
- How can I see more information about a transaction?