Most commonly asked questions
- What information should I provide to receive a payment from outside the UK?
- How do I access statement information that I can't see in Bankline anymore?
- What is a certificate of interest?
- How can I see more information about a transaction?
- Why are there two versions of the Swift MT940 and MT942 export formats in the drop down list and which one should I use?
- What does the error message ‘Account information is only available for 15 months - use your archive to obtain this information’ mean?
- I can’t see one of my accounts on Bankline, what should I do?
- What is a Supplementary list?
- Why is a stopped cheque showing as being paid on my account?
- How long does it take for a sterling cheque to clear in my account?