Most commonly asked questions
- How far back do my statements go and how can I view them?
- Can I change the details on an account?
- How do I structure a Bankline import file?
- What should I do if I've forgotten or locked the PIN for my smartcard?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- How do I set or change a payment limit for my organisation?
- What is dual authorisation and how do I set or change it?
- What are the cut-off times and credit value dates for international payments?
- What are the standard Bankline fees and payment charges?
- How can I order cash & coin to collect in branch?