Most commonly asked questions
- What is a CHAPS payment?
- How do I reinstate a user who is locked out but still knows their PIN and password?
- How do I structure a Bankline import file?
- What are the technical requirements needed to access Bankline?
- What's a SEPA payment?
- How do I recover funds for a payment sent in error?
- For which countries must the beneficiary address details be completed for international payments?
- How do I make a CHAPS payment?
- Where can I find my archive?
- How do I order smartcards to a home address, for users working from home?