Most commonly asked questions
- How do I order smartcards to a home address, for users working from home?
- How do I recover funds for a payment sent in error?
- How do I reclaim funds from a direct debit taken in error?
- What is the difference between Faster Payment and CHAPS?
- How do I cancel a payment I've made in Bankline?
- How do I use my Smartcard and reader?
- What is a CHAPS payment?
- How do I upgrade my web browser?
- What extra information do I need to include in payments to the United Arab Emirates?
- How do I register a new account in Bankline?