Most commonly asked questions
- What is the difference between Faster Payment and CHAPS?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- Where can I find my archive?
- What information will I be able to see on incoming faster payments from mid August 2020?
- What's an account alias?
- What extra information do I need to include in payments to the United Arab Emirates?
- How can I order cash & coin to collect in branch?
- Bankline support during the coronavirus (Covid-19) outbreak
- How do I make a CHAPS payment?
- How do I reclaim funds from a direct debit taken in error?