Most commonly asked questions
- What is the difference between Faster Payment and CHAPS?
- Why has a crediting cheque been returned unpaid from my account?
- How do I find my IBAN?
- How far back do my statements go and how can I view them?
- What is a CHAPS payment?
- What are the cut off times for standard domestic payments?
- How do I reset my PIN/Password?
- How can I order cash & coin to collect in branch?
- What's an Inter Account Transfer (IAT)?
- What are the cut-off and payment release times for standard domestic payments?