Most commonly asked questions
- Why has a crediting cheque been returned unpaid from my account?
- What is the difference between Faster Payment and CHAPS?
- Where can I find my archive?
- What is a CHAPS payment?
- How far back do my statements go and how can I view them?
- What happens to payments if there are insufficient funds?
- How do I order a chequebook?
- What's an account alias?
- What are the cut off times for standard domestic payments?
- What's an Inter Account Transfer (IAT)?