Most commonly asked questions
- How far back do my statements go and how can I view them?
- What is a CHAPS payment?
- What is the difference between Faster Payment and CHAPS?
- What is a Customer ID?
- What's an account alias?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- What's a User ID?
- How do I reclaim funds from a direct debit taken in error?
- How can I order cash & coin to collect in branch?
- How do I authorise with my smartcard and QR reader?