Most commonly asked questions
- What is a CHAPS payment?
- How far back do my statements go and how can I view them?
- How do I recover funds for a payment sent in error?
- What's an account alias?
- What is a Customer ID?
- How do I authorise with my smartcard and QR reader?
- What’s a Third Party Provider (TPP) and how does this relate to Open Banking?
- What's a User ID?
- What's a SEPA payment?
- What is a Faster Payment?