Most commonly asked questions
- How far back do my statements go and how can I view them?
- What is a CHAPS payment?
- How do I order a smartcard QR reader?
- How do I authorise with my smartcard and QR reader?
- What's a SEPA payment?
- How do I structure a Bankline import file?
- What extra information do I need to include in payments to the United Arab Emirates?
- What's a User ID?
- How do I recover funds for a payment sent in error?
- What is a beneficiary reference / default beneficiary reference and how do I edit it?